Privacy Policy

Safe & Comfort Cars ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications:

• Safe & Comfort Cars – User App
• Safe & Comfort Cars – Driver App

Our services provide safe and comfortable transportation for users between predefined locations such as factories and pickup points.

If you do not agree with the terms of this Privacy Policy, please do not use our applications.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name
• Phone number
• Email address
• User or driver account details

Location Information

We collect location data to enable core functionality of our service:

• User App: Location may be collected to determine pickup and drop-off points.
• Driver App: Location data is collected in real time, including background location, once the driver starts a trip. This allows us to:
• Track trips accurately
• Ensure passenger safety
• Provide live trip status
• Improve operational efficiency

Background location is collected only during active trips and is stopped when the trip ends.

Automatically Collected Information

We may automatically collect certain information such as:

• Device type and operating system
• App usage data
• Log and diagnostic data

How We Use Your Information

We use collected information to:

• Provide and operate transportation services
• Match users with drivers
• Track trips for safety and operational purposes
• Improve app performance and user experience
• Communicate important service-related updates
• Ensure compliance with safety and legal requirements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

Your information may be shared only in the following cases:

• With authorized drivers or users to complete a trip
• With service providers who help us operate the app (under strict confidentiality)
• When required by law or legal authorities
• To protect the safety, rights, or property of users, drivers, or the company

Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal and location data only for as long as necessary to provide our services and comply with legal obligations.

Location data related to trips is not stored longer than required for operational and safety purposes.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion of your data
• Restrict or object to data processing
• Withdraw consent where applicable

You can exercise these rights by contacting us using the details below.

Children’s Privacy

Our applications are not intended for children under the age of 13. We do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Safe & Comfort Cars
Email: support@safeandcomfortcars.com